"Care and communication"

About: Queen Elizabeth Hospital / General medicine

(as the patient),

I feel the care and communication is awful. The evening staff came on at 7 and I didn't even know who was looking after me that evening. NOT been spoken to once. Day staff is nearly as bad although as there are more of them so one says hello.

I was lying there in my bed like I didn't exist.

Staff were rude in the day time not all but 50% were. Chewing gum when speaking to you. I feel they don't show respect. Speak about you in front of others. The senior staff are the same i feel so how can the staff follow the example.

Some staff were constantly moaning they were short staffed and staff have left because of staff.

Some staff not getting breaks they are run ragged.

I have been on this ward 4 times and this is the worse I have known it.

I think the ward is dirty and not up to standard.

I feel tablets are never given on time or they never have what you need.

Some nurses running the ward not being able to do anything.

I will be informing CQC about my experience.

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Response from Nicky Beecher, Patient Experience Manager, University Hospitals Birmingham NHS Foundation Trust

Thank you for providing feedback about your experience at the Queen Elizabeth Hospital Birmingham. We are very disappointed to hear about the experience you describe as this falls far below the high standard of care we aim to provide. We are keen to find out which ward you were treated on so that we can investigate your concerns to see what has gone wrong and take action to improve. If you are happy to discuss this with us directly please make contact via the Patient Advice and Liaison Service (PALS) who will be pleased to put you in touch with the relevant senior staff.

PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

If you would like to speak to a senior member of staff over the weekend or out of hours please call the hospital switchboard on 0121 627 2000 and ask to speak to the Site Manager.

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