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No one ever answers the phone

Story from nhs.uk

"No one ever answers the phone"

About: The Podiatry Centre

Have been ringing the number, every day, multiple times a day, for weeks now and I have left messages and noone ever answers or calls back.

I don't understand how you are meant to get an appointment at this place.

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Responses

Response from The Podiatry Centre 8 years ago
The Podiatry Centre

Submitted on 13/04/2016 at 17:41
Published on nhs.uk on 14/04/2016 at 02:34

Thank you for taking the time to share you feedback with us. We are sorry to hear that you have had problems reaching the clinic by telephone and getting a reply to the message you left. Other patients have highlighted similar experiences regarding getting through on the telephone and we are working to try and resolve these issues. If you would like to contact out PALS Team they can liaise with the department so that we can look into this further. Our PALS (patient advice and liaison service) team can be contacted by telephone 020 7188 8801 or email pals@gstt.nhs.uk

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