"Dismissive, dismissive, dismissive"
About: Mount Vernon Hospital Mount Vernon Hospital Northwood HA6 2RN
Posted via NHS Choices
My treatment at physio was disjointed, inconsistent and above all dismissive. I left two appointments in floods of tears and after the second, when I was given no further appointments, I had to have two months off work sick as I was in such a bad state.
My first physio was reassuring, thorough and very competent. Sadly their holidays meant my appointments were all over the place. I also had an appointment with a student and I wasn't asked if I would be happy with this. They were over 10 minutes late (for a 30 min appt) and then spent another 10 minutes taking a history that had already been provided, before a few minutes of treatment. Needless to say the drive to and from physio made me worse off than if I hadn't bothered for such a small amount of care.
Then my excellent first physio transferred and I was passed onto a third physio with the promise of acupuncture. My first appointment the new physio spends all of 5 minutes with me giving me exercises to do and sends me out the door. At 6 months down the line of back pain and having tried all the exercises under the sun which were no help, this was so dismissive.
I was told constantly it was 'posture'. In actual fact I have an inflammatory condition causing pain in lower back. I felt blamed for my pain by constantly told I was in pain due to posture and to sit better/do exercises.
I was told I had had 6 sessions and needed another referral from GP to continue which the physio assured me they would do. However this didn't happen, I was shoved out the door at my last appointment in more pain than when I started, with the prospect of no more help and treatment and in floods of tears. As above, I then had two months off work sick. This is no way to treat someone in pain.
I am still in pain 10 months later and am waiting for injections to treat the inflammation in my back and muscle problems. If I had had more diligent care from this physio department early on maybe I wouldn't be in such a bad state now.