"Serious Chest Pain Emergency"

About: The Royal London Hospital

i got rushed into A&E suffering from serious chest pains. I spent 4 days at the RL before being transferred to Barts for a specialist angiogram. In the time I was there, mainly on ward 11E, I was treated with the utmost professionalism and care by the doctors, nurses and nursing assistants. The clinicians were highly competent, reassuring and caring. They arranged tests quickly and efficiently, many such as my CT scan, taking place almost immediately after initial diagnosis. in some cases, the doctors came to check up on me even after their (long) shifts had finished.

The RL is an amazing modern hospital with excellent facilities but when you are seriously ill the most important factor is the attitude of the staff. I want to thank all concerned during my stay for the very high level of care. Having seen first hand some of the "difficult" members of the public that staff have to deal with only increases my admiration for the work they do..

Story from NHS Choices

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Response from The Royal London Hospital

Wow! Thank you for awarding our cardiology service with five stars. We are very happy to read that our staff cared and treated you with a very high level of care – this is something we aim to achieve at all times. It is also great to hear that you were made to feel reassured at what must have been a stressful time for you.

We have shared your thanks and your comments with the team on ward 11E – we know that they will really appreciate them.

Best wishes

Barts Health NHS Trust

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