About: Warrington Hospital

I cannot explain what a horrendous experience I received in this hospital.

A&E were fantastic and that was about it .

I was admitted on the 24/03/16 and quickly dealt with by the a&be department , I was given pain relief and a drip for antibiotics.

From then on it went down hill I was quickly transferred to A1 when after a couple of hours I asked for pain relief .... I asked 3 times then in the end I took my own paracetamol from my bag .. I gave up .

I was then transferred to B18 , here I was left without my medication as my file was at the pharmacy . I offered to go the pharmacy myself to collect and I raised my concerns that I would be putting in a formal complaint , I also reminded the staff that I was there for them to make me better. There was confusion over what scan / X-ray I needed... First ultrasound .. This was the wrong scan. It took another 4 days to be booked in for the correct scan only to be told when I got down to ultrasound there was no one available to do it . I refused to move out of this department until I had the correct scan, of which I then received.it was decided I needed to be on c20 .. This took a full day to organise and I was no further on with my condition than what I was the day before. I cannot repeat what I witnessed how some of the elderly patients were treated on B18 .

Once I am completely better I will be raising a formal complaint but at the moment I am still reliving the whole experience.

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Response from Warrington Hospital

Sorry to hear that your experience with us wasn’t as good as it should have been. We would like to find out more so we can explore what happened. Could you email our PALS service via pals@whh.nhs.uk so we can take a look. Thank you.

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