About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
Posted via NHS Choices
The phlebotomy receptionist has let the whole hospital down. I frequently come in for day services who are professional, kind and caring. I came in today for my regular blood tests and was ignored by the receptionist for 5 minutes whilst they were on the computer and talking to colleagues. I understand you are busy, however you should not work at the frontline of the service if you don't wish to talk to patients. Please acknowledge a patient waiting, and say you will be with them momentarily if you are busy. A smile is free and I think it is particularly upsetting for an elderly or frail patient to be ignored.