"Ward 24"

About: Arrowe Park Hospital

My mother recently spent two weeks in ward 24. She had kidney problems but was treated as though she had dementia and was incapable. She liked the consultant but the nursing staff were awful. She felt she had no privacy and when she went to the toilet to get washed, a nurse would open the locked door and watch her, despite her asking them to leave. Other nurses were rude and sarcastic with her. What has happened to compassion on these wards? We would never let her be admitted to care of the elderly wards again, she should have been on a general medical ward despite her age. This experience has scarred her. There should be an overhaul of 'care' given to the elderly, it's a disgrace.

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Response from Arrowe Park Hospital

We are very sorry to hear about the problems you and your family have been experiencing regarding your mother's care. We are concerned to read about your family's experience and would like to discuss this with you.

If you would like to speak with us, please ring the Patient Relations team on 0151 604 7660, email wih-tr.Patientrelations@nhs.net or in writing to Patient Relations team, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Patient Relations team can discuss the best way that we can try to address your concerns.

In the meantime, we have recorded your feedback and shared it with our staff for that area.

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