"Absolutely awful hospital"

About: Holly House Hospital

We were referred to holly house by our GP, to be funded through the NHS.

We had an app to see the doctor regarding a epidural to relief the symptoms of my mothers medical condition. At the 2nd app we were told by the doctor that it could not be done as my mothers NHS funding had got lost somehow & she had 'slipped threw the net' (my mother had already signed for a epidural at holly house at her 1st app). The doctor asked us to go back to our GP & to get a referral so the epidural can be done at whips. I was very confused. I asked to speak to the contracts manager at holly house who deals with the NHS funding. I explained the situation.

They said they would speak to the doctor and get back to me. 10 minutes later they came back to me & told me the doctor has agreed to do the epidural and makes a app for the following Tuesday. Makes absolutely no sense to me. Our experience with this hospital just got worse. The lack of communication was unbelievable bad. Had no correspondence by letter and when I tried to phone I was sent from one department to another & was cut off a few times as well, reception staff were rude (although can I add front of house reception were excellent) but this is where the good service ended.

Please avoid this hospital if you can. I really wouldn't want anyone to go threw the same experience we did. Absolutely awful hospital.

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Response from Holly House Hospital

Thank you for taking the time to provide us with feedback.

We are committed to providing the very best patient experience and are disappointed we have not met the high standard of Customer Service we strive for at The Holly.

We are always keen to discuss a patient's experience with them as it gives us an opportunity to find out where we can improve. We can be contacted by e-mailing our hospital director: phil.bates@theholly.com

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