"Let down in Taunton"

About: Somerset Partnership NHS Foundation Trust / Adult community mental health

(as a relative),

We as a family have got to get to Crisis point before services in Foundation House will listen. We find dealing with them over the last couple of days a most exhaustive task, seemingly being moved from pillar to post and no one in Mental Health Services actually doing anything at all useful.

My relative needed mental health support and we ended up getting support via emergency services by calling 999 after the situation escalated out of control. The police & ambulance tried found they were unable to reach them and had to wait almost an hour and a half by which time my relative had felt worse and ended up by having to have police to do a search late in the evening before finding her in a more deteriorative state leaving family, distraught and annoyed that it had got to this point.

Our thanks go to the emergency services who despite limited training in this area coped amazingly and when eventually catching up with Mental Health Services days later they couldn't offer anything.

In my opinion, they are the only health services to seem to think that's okay to not care, help and leave it to other NHS Services to pick up the pieces.

We have to go from crisis to crisis costing money and risking lives in Somerset and it seems the Mental Health services need to get their act together to become to be a benefit to very unwell people living here.

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Response from Lucy Nicholls, Patient Experience Manager, Somerset Partnership NHS Foundation Trust

Hello Executive,

I'm really sorry that you have had trouble getting help from Foundation House.

It is hard for us to look into this without further information, such as the patient's name. If you would like us to look into this, we would really like to hear from you at the PALS (Patient Advice and Liaison) service. We are not just here for patients but are here for families too. We always try to help families in your situation by liaising with the service directly. You can contact the PALS service on 01278 432022 or email pals@sompar.nhs.uk. I hope this is helpful and I'm sorry we can't offer a more detailed response.

Kind regards,


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