"Gallbladder removal"

About: County Durham and Darlington NHS Foundation Trust

Was due to come in wednesday 6th april for gallbladder removal after month n months of being in constant pain with two young children at home is hard when the pain gets too bad, im left crying in agony , my consultant has now cancelled until june due to military leave after promising that if anything came up id be moved to another consultant to assure surgery still went ahead this has not happened now im still in agony currently off work as cant work due to pains been so bad.. Im so angry & upset at the service & way iv been treated iv been in pain for 9month now with numerous trips to a&e & the wards!

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Response from County Durham and Darlington NHS Foundation Trust

Thank you for providing feedback on your recent experiences from the Trust with regard to your gallbladder operation.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Service Manager.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774