"Didnt see anyone in 3 hours and a half in A&E"

About: William Harvey Hospital

It's 5pm... I've been waiting in A&E sonce 1:30pm.

I came for a back problem caused by a fall.

I'm waiting for the doctors to finish a monopoly game I guess...

Story from NHS Choices

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Response from William Harvey Hospital

Oh dear, I am so sorry that you had a long wait in A&E and you must have been in a great deal of discomfort with your back.

Sometimes our patients are not aware of the pressures on the staff, who may have been dealing with a very difficult situation, but I am sincerely sorry that you were not kept fully informed.

I hope you were seen shortly after your contact to us.

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