"Awful place, awful customer service"
About: Lewisham and Greenwich NHS Trust Lewisham and Greenwich NHS Trust London SE13 6LH
Posted via NHS Choices
My son medical records have been lost since September and even after a formal complaint to that useless PAL office, they keep ignoring my emails and phone calls. From time to time I have managed to speak to someone, just to be told that somebody else would call me back to investigate my issue, but I never got any call back. Worst hospital I have ever been (maternity ward floor cleaned once in 5 days I was there...shame on you!), but above all, worst customer service ever. They really make you feel like you have no right to question what they do, but they forget they are there to help, nothing else!