"Disgrace of the nhs"

About: Heartlands Hospital

I came to the a and e after being transferred from solihull hospital I had not slept for 48 hrs I had been constantly sick for 48 hrs they placed me in the corridor for 2 and a half hours just sitting on a chair nobody acknowledged me then they mooved me to another waiting area for another 2 and a half hours without seeing any one this is a disgrace 5 hours without any one even looking at you

I then asked the medic officer what was happening they told me I was lucky people had been waiting ten hours or more and I would probably end up waiting another 5 or six hours at least but any way they had no beds to admit me at this point I had had enough and signed my self out this hospital can not cope at all and I am thourally disgusted at this

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Raymond Hall

Thank you for your comments regarding your recent experience at Heartlands Hospital following your transfer from Solihull Hospital. I am sorry that you had an extensive wait in the department.

I would very much appreciate if you could contact me directly to discuss your experience in more detail. I can be contacted on 0121 424 0808 or by email: marie.helebert@nhs.net

I look forward to hearing from you.

Kind regards

Marie Helebert

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