"Worst Hospital I've been to in London"

About: University Hospital Lewisham

I personally had a bad experience with this hospital. They're extremely unorganised with terrible communication skills. I've waited over two years for a needed operation which required funding or I had the option to pay for a private clinic. I called the hospital countlessly for news on my operation and continuously no one knew anything on details. The hospital's ENT department has stressed and annoyed me to the point that I've booked a consultation with an experienced private clinic.

Story from NHS Choices

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Response from University Hospital Lewisham

I am very sorry to learn of this stressful experience. I am aware of both the communication challenges and organisational elements within this team which require review and improvement.

I am working with my colleagues to change the way the team work and hope the communication will improve following the actions planned.

I am unable to investigate and respond in a more detailed manner without your contact details but would welcome you contacting me directly via the Trust Patient Advice and Liaison Service, LG.PALS@nhs.net ,if you wish a fuller explanation.

Kind regards

Laura Wilkinson

Service Manager for the ENT.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful