"TURP procedure Swift Ward"

About: Epsom Hospital / General surgery

(as the patient),

I arrived at the hosptial at 7am as directed. To be told that there was a wait as the beds were being used by medical patients due to the lack of beds in the NHS. I was disappointed but glad to be kept informed. I had the operations at 12. 30 but had to stay in the recovery room until 7. 30pm due to lack of beds again. There was no update to my wife who was worried at the long delay.

Next day I was in pain but nothing that I couldn't manage, however the nurse came in and said I may have to move beds at any time possibly in the middle of the night. This worried me and I did not get a good sleep as I wondered if I was going to moved at any minute.

However I was not moved and the catheter was removed at 7am. I was told to drink lots of water and then I would be able to pee. Unfortunately this did not happen and I ended up in agony as I was still unable to pee with a very full bladder. Eventuality the urologist was called to try and re-insert the catheter. I was in terrible pain. The catheter was reinserted and I was told to go home the same day.

I did not get any discharge notes, or follow up or appointment for my catheter to be removed. My wife chased up the appointment by phone and although very helpful they were not able to give me an appointment for a month.

Overall I felt that the care was adequate, the nurses were nice as were the domestic staff but they seemed so stretched and continually trying to juggle the bed situation. The ward receptionist we spoke to was not very helpful.

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Response from Epsom Hospital

Thank you for your feedback. We are concerned to hear that your experience was not as we would normally expect and will share your comments with Swift Ward. If you would like to discuss any of your concerns further or have any of the issues you raise looked into, you can contact our Patient Advise and Liaison Service on 01372 735243 or by emailing PALS@esth.nhs.uk.

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