"Nice and helpful Audiology staff"

About: University Hospital Ayr / Ear, Nose & Throat University Hospital Ayr Ear, Nose & Throat KA6 6DX

Posted by Mummy sa (as the patient), 8 years ago

I have had two hearing aids fitted and I have to say the staff were so nice and helpful but when they fitted those hearing aids was one of the best things that ever happened I have been on cloud seven ever since its hard to explain the difference they make it just so wonderful hearing everyone speaking and tv is way down now oh it's just wonderful again thankyou so much for your kindness to me.

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Responses

Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 04/04/2016 at 17:59

Published on Care Opinion at 20:55

Dear Mummy sa,
On behalf of the audiology team, thank you so much for your lovely feedback. I will be delighted to pass this on so they can have their pat on the back, which the clearly deserve. I am so glad it made such a difference, it must be wonderful.
best wishes,
Eunice

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Update posted by Mummy sa (the patient) 8 years ago

This was the staff at Ayr hospital thank you.

Eunice Goodwin

Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,

NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 05/04/2016 at 16:30

Published on Care Opinion at 16:40

Ah, thank you so much, this is very helpful I can make sure this gets to all who should know about your story.
Eunice

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Natalie Deacon

Engagement and Support Officer,

Care Opinion Scotland

Submitted on 05/04/2016 at 16:37

Published on Care Opinion at 16:40

Hi Mummy SA,
Thanks for letting us know that your story is about Ayr hospital, we have now changed this for you:)

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