"there was nohing I could like ..."

About: East Surrey Hospital

(as the patient),

What I liked

there was nohing I could like about the service I received or the information I was sent there for poor customer relations

What could be improved

all very well being trained in a spceific illness but text book does not work. everyone is different and needs also are different.. what I received was very poor... nothing to do with what I went therefore.... would not recommend this particular department...

Anything else?

now looking to go back to a hospital I was happy with, before the Trusts were formed, thankfully we are allowed to choose.. looking forward to going back and meeting with the doctors and specialist nurses who understand the different needs of a particular person

Story from NHS Choices

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Response from East Surrey Hospital

Thank you for taking the time to comment about your experience at East Surrey Hospital.

We strive to deliver excellent, accessible healthcare and we’re sorry that on this occasion it didn’t meet the high standards we require.

We take all comments seriously and each comment is fed back to our management team.

Without knowing more specific details it will be difficult to address your particular concerns, however, our Patient Advice and Liaison Service (PALS) is available to listen to concerns, suggestions or queries and can help sort out problems quickly on your behalf. You can contact PALS by telephone on 01737 231958, email: pals@sash.nhs.uk, or by writing to: PALS, East Surrey Hospital, Canada Avenue, Redhill, Surrey RH1 5RH.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful