"Dental . Restorative dept."

I firstly like to give Afirst class to the tutors , and the students. The care and patience is outstanding. Unfortunately I have asked the receptionist. To give a message to the dental student relating to my progress and care. I have been on the phone now 17 minutes awaiting the phone to be answered ,this is totally impossible for patients to change appointments. Then in my case I got struck off ,for not turning up.t hats because a receptionist did not give the message to the student. Please please , look for a better way , or remind the receptionist about there job descriptions. Communications is apart of your job. It's now 23 minutes with no answering of the phone. Time now 1432,? I really wonder how busy they are.