"Dental . Restorative dept."

About: Royal Liverpool and Broadgreen University Hospitals NHS Trust

I firstly like to give Afirst class to the tutors , and the students. The care and patience is outstanding. Unfortunately I have asked the receptionist. To give a message to the dental student relating to my progress and care. I have been on the phone now 17 minutes awaiting the phone to be answered ,this is totally impossible for patients to change appointments. Then in my case I got struck off ,for not turning up.t hats because a receptionist did not give the message to the student. Please please , look for a better way , or remind the receptionist about there job descriptions. Communications is apart of your job. It's now 23 minutes with no answering of the phone. Time now 1432,? I really wonder how busy they are.

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Response from Royal Liverpool and Broadgreen University Hospitals NHS Trust

Thank you for your comments. Thanks for you comments about tutors and students, we'll pass this message on. We are sorry to hear that you didn’t have a good experience overall with our Dental Hospital. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151 706 4903/4908/4909 or via PALS&complaints@rlbuht.nhs.uk