"Has got so bad I am now changing to a different..."

I have been with this practice for over 10 years. I have found it increasingly difficult to get in to see a doctor or other healthcare professional and I am extremely dissatisfied with their overall policy towards sick children. My child is very ill again and has not been seen or even had a call back and it is Friday. Have called over and over trying to get my child seen before the weekend. This is his third weekend suffering from gastro and they're just not interested. I am making a formal complaint about their standards in practice.

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Responses

Response from Little Hulton Health Centre

Thank you for taking the time to share with us your experiences. I can only imagine how frustrating and difficult this must have been for you, please accept our apologies, I would like to assure you that this is not normal practice.

Please can I encourage you to contact our PALS service on 0161 206 2003 or email them directly on pals@srft.nhs.uk - they will be able to explain how we can best investigate the issues you have raised and to give you some answers.

Thank you.

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