"Still waiting to hear from the urologist I saw"

Can anybody please tell me where the hell is the letter this urologist was to send me and my Gp regarding my health issue? It is impossible to get through by phone I have been trying for days! I met them on 3rd march 2016.I was supposed to see some Consultant but i think somebody else saw me I dont even know their name they had just joined the Newham hospital and I got told I am not the kind of patient they see and they will make sure to research and tell me n my Gp who to refer me too! So much for thinking it could be true! Huge Disappointment! What careless,incompetence and lack of sympathy on part of a specialist! There should be a system to hold these doctors responsible for their inefficiency! Like I have no idea what to do now!! Been 6 months I have come to London and been thrown around by doctors still unable to get proper treatment.