"Visit to ambulatory care department"

About: Royal Surrey County Hospital

Today my GP referred me to the RSCH for investigations for a persistent headache.

From the moment I entered the hospital I was treated with respect and kindness. The receptionist took my details paying careful attention to my confidentiality which I was impressed by.

On admission to the new ambulatory care unit I was seen almost immediately by and kind, caring & efficient nurse who was thorough in their assessment of me, they pre-empted what the Drs would require and rather than waiting for the Dr to see me took bloods, did an ECG and a complete set of OBs they then promptly got a consultant who again listened to my history and ran some neuro tests, another Dr visited minutes after and ran more tests. Within an hour of arriving I was in the CT scanner, again the radiographer and their assistant took the time to explain everything to me. On return to the ambulatory ward I was offered tea, coffee and sandwiches while I waited for my results. As soon as the results came back the Dr came & explained findings (thankfully nothing was found) I was struck by how friendly they were and that despite the unit being clearly busy didn't give the impression of being rushed. Having being given the all clear a health care assistant promptly removed my cannula and I was free to go. When I found out I needed to go to the hospital I was dreading it, I envisaged hanging around for hours and being treated contemptuously by stressed out, grumpy staff I couldn't have been more wrong. I'm glad I found this site & have an opportunity to say thank you to all of the great team who cared for me today!

Story from NHS Choices

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Response from Royal Surrey County Hospital

Thank you for taking the time to write and thank the staff who looked after you. Here at Royal Surrey we are very proud of our dedicated, caring and compassionate staff, who all work incredibly hard. Please be assured that your message will be passed onto the team in ambulatory care, who I know will be thrilled to receive it. Once again, thank you for taking the time to share your feedback.

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