"I was extremely disappointed to see nothing had changed"

About: University Hospital Hairmyres

(as the patient),

I have recently spent a week in Hairmyers Hospital (not for the first time, the last being 4 years ago) and I was extremely disappointed to see nothing had changed. There are too few staff. However, my main concern was the treatment of patients.

I myself was not able to look after myself but no one assisted me with the toilet or showering. I felt that this was typical throughout my stay. I witnessed that some elderly patients’ food was left. I heard other elderly patients asking for the toilet: 2 minutes was the reply, and from what I experienced this was usually an hour before anyone came back. I felt that people were buzzing and being ignored.

I had the impression that my medication was never given at the right times and often missed out completely. In my opinion, infection control was negligible. I witnessed few nurses scrubbing between patients etc. I found that the ward smelled of people who had asked for the toiled constantly soiling beds. I also found the ward domestics very uncheery and it seemed to me that anything you asked for was a problem. My dad on one occasion asked about something i had asked for, the person quizzed him and he replied they would be better asking me. I am still waiting for them to come and see me or get what it was I needed.

I am very disappointed by the care received by myself and others. Even the nursing staff who looked after me said I would be better off out of there. One nurse saying they were ashamed to work there. I had dressings not changed for three days which were sodden. Every time I asked I was told they would get it done. When I first went in to hospital, I lay in A&E for four hours without so much as a drink/toilet/food or any attention at all.

My parents are no longer particularly young and I am worried that they may for some reason in the future have to go in to Hairmyers. After my experiences, I WILL NOT be allowing that. I experienced the same thing 4 years ago so it has not improved any despite the Hospitals assurances at that time that these things would be addressed. I felt I was treated the same as the elderly patients but I am a much younger person and have my wits about me. I could see what was wrong and I could see nothing was being done. I felt I had been dumped in an old folks home and I am extremely disappointed to see the way elderly or ill people were treated. I was fortunate and got transferred to another hospital where the care was second to none.

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Response from Rosemary Lyness, Executive Clinical Director, NHS Lanarkshire

picture of Rosemary Lyness

Dear Totally DIsgusted,

Thank you for telling us about your experience, I am sorry to hear that it was a negative one.

NHS Lanarkshire joined Patient Opinion in May 2013 and we have been responding to submissions since then.

I would like to acknowledge your submission which was posted before we became a member. I would be happy to hear from you again through Patient Opinion or you can go to the “Contact Us” section of the NHS Lanarkshire website to see the other ways to get in touch www.nhslanarkshire.org.uk

I hope any subsequent experiences with NHS Lanarkshire have been more positive.

Kind regards

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