"Lost referral"

I got a referral from GP for the podiatrist at Townley Road and duly brought the letter over to the clinic. I was told to wait 2-3 weeks to get an appointment. When I called back after 4 weeks, I was told it could take 5 weeks. I now rang back after 6 1/2 weeks and was told to call Guys. Guys, of course, had no record of me whatsoever. So now it is back to square one. Quite an archaic system: in the age of the internet, I have to physically bring the letter to the clinic and it is then sent from there to Guys to make an appointment at Townley Road. Of course, that is probably an NHS-issue, rather than purely a Townley Road Clinic issue.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Townley Road Health Centre

Thank you for taking the time to share you feedback with us. We are sorry to hear about the problems that you have experienced trying to arrange an appointment to see the podiatrist and would like to apologise for the inconvenience this has caused. If you would like to contact out PALS Team they can liaise with the department so that we can arrange an appointment for you. Our PALS (patient advice and liaison service) team can be contacted by telephone 020 7188 8801 or email pals@gstt.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful