"Refusal of having a thyroidectomy"

I have a inflamed thyroid ( goitre) which is very enlarged with multiple cysts ( 13+). This past year I have been told various different things and seen multiple specialists, was then told I could have my Thyroid removed and was referred to surgeon team who has since refused removing the thyroid. During this process I am in constant pain, I have no energy to do anything as I am constantly tired, I also sweat a lot and always hot which is becoming a problem as I have started to vomit because of this. I now have been told I have acid reflux which is damaging the back of my throat but yet I have had nothing done about these issues and have been told I shouldn't be feeling like this, it's all in my head and basically go away. I am now on anti depressants because I feel at Rock bottom. I have no life and carry this lump in my neck which is visible. Please I need help