"Reception staff"

About: Ballenden House

(as a carer),

My partner tried to chase up the lack of an appointment. The receptionist was rude and unhelpful, spoke over the top of him and then hung up

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Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian

Dear Hopeoverhate

I was sorry to read about your partner's experience when they contacted Ballenden House recently chasing up the appointment.

I have passed on your feedback to the team.

If you would like to me to look into this further please can you contact the Patient Experience Team who would be happy to look into this on your behalf. Our contact details are feedback@nhslothian.scot.nhs.uk or by telephone 0131 536 3370 or write to us at the Patient Experience Team, NHS Lothian, 2 - 4 Waterloo Place, Edinburgh.

Kind regards


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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