"Waiting time and appointment Status"

About: Leicester Royal Infirmary / Ophthalmology

(as the patient),

In a nutshell, suffered cornea abrasion, attended in March 2016 and had a Lens Cap placed over my eye to protect it.

I was told to return at the start of April 2016 to speak with the consultant and a letter would be sent to confirm the appointment.

To date, no letter received and I have spent a total of 2 hours waiting on the phone trying to get through. What medical establishments fail to realise is we also have day job and priorities! !

I was told not to attend until I have received my letter - as the appointment date is the 1st April- which is tomorrow, what do I now do? do I attend without my letter? The point of making my telephone call this morning was to ask if I can attend without the letter? has the letter been sent?

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Response from University Hospitals of Leicester NHS Trust

Dear Reviewer,

We are sorry to hear about your experience at Leicester’s Hospitals. This does not reflect the high level of care and communication we expect all our patients to receive. If you have still not heard back from the service please email your details (Name, address, date of birth, NHS number) to communications@uhl-tr.nhs.uk so that we can forward your details on to the team to investigate.

Kind regards,

Communications Team

Leicester’s Hospitals