"Rude Staff"

About: Royal Oldham Hospital

Untrained and rude staff in Children ward. Took my 7 yrs old daughter at 4 pm. 4 x nurses and one Dr tried to put needle into her arm and not successful. could not find the correct vein and injured my daughter's hand on different places by experimenting to find the blood vein. then the staff not gave her first dose for next 5 hrs. leave her in agony and dealt with other patients. Do not provide any update upon asking whats happening.no one was there to take up the responsibility. Senior Dr issued an order to give dose and not follow up if the actions has been taken or not. 7 hrs to get her a bed for admission. Staff was not polite or sympathetic. most of the staff dont know what they were doing. Felt very uncomfortable. Finally they decided to change the method of giving a medicine to my daughter and that took the staff 5 hrs to find the alternative method. In whole time my daughter was suffering and in the agony. seems like look busy do nothing situation. never go there again.

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Response from Royal Oldham Hospital

Thank you for taking the time to leave your comments. We apologise that on this occasion we did not meet your needs.

We strive at all times to deliver the highest possible standard of care. We will use your comments to make improvements and forward your comments to the relevant area.

If you require any further assistance then please do not hesitate to contact our Patient Advice and Liaison Service on 0161 604 5897 or alternatively email Pals@pat.nhs.uk.


The Pennine Acute NHS Trust

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