"Waiting times"

About: Queen's Hospital, Burton Upon Trent

my pregnant daughter has now been waiting over 17 hours yes I kid you not 17 hours for a CTPA scan due to poor diagnosis and communication between members of staff. After spending the entire night in a and e a good part of it on a uncomfortable trolley we were sent this morning around to the GP assessment unit where they tried to sent us home and told us to come back for scan tomorrow. Totally unacceptable by any standards I think you will agree. Now we are say yet again without any information we constantly are asking only to be meet wth a disinterested we don't know again unacceptable. One the plus side the night nurses in a and e were great

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Response from Queen's Hospital, Burton Upon Trent

Dear Jackie

We are sorry to learn that you and your daughter’s patient experience of Queen’s Hospital has not met your expectations on this occasion but we are grateful you have taken the time to alert us of your daughter’s unsatisfactory visit.

Your feedback will be shared, if you would like to discuss this matter further then please contact our Patient Advice and Liaison Service (PALS) on 01283 593110.

PALS staff are available to help between 09:00 and 16:30 hrs Monday to Friday.

Kind regards