"Messed around by mental health team"

About: North West Boroughs Healthcare NHS Foundation Trust

(as the patient),

A year ago I was assessed by the Wigan Mental Health Assessment Team and offered CBT to help me. Although I went to couple of sessions I was convinced that this was not the right treatment for me, or even the right diagnosis.

I complained. Following a further assessment by another team they said I should have been treated as an inpatient and since then I have had let down after let down.

I was referred to a psychiatrist whose diagnosis seemed right to me, I admit it was my fault I stopped seeing them after a couple of sessions. However, with all the messing around with / by the assessment team I was confused about what to think and how to act and now think the psychiatrist was the right person for me to see and be treated by.

With support from my mum I’m doing a lot to help myself but it does not help when people from the home treatment team say they are coming and then do not. My mum and I wait all day not knowing what is going on, expecting someone to arrive any minute only for them to come a day later. No explanation is given, we are not kept informed and I find it difficult and stressful. Living with a mental illness is stressful enough, to then have it exacerbated with appointments not being kept adds to the anguish.

After such incidents when I feel more stressed I speak to my GP to try and calm down. The last time I spoke to my GP, they were concerned about my wellbeing, if I say anything to the mental health team they think I’m messing them about i think.

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Response from Katherine Earlam, PALS Officer, 5 Boroughs Partnership NHS Trust

Hello please accept our apologies, we are sorry that you feel the service you received from the Trust was not acceptable. I will pass this posting onto the Matron who will also respond.

Please do not hesitate to contact us if you need any further help or support.

Kind regards

Katherine Earlam - PALS officer

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Response from Katherine Earlam, PALS Officer, 5 Boroughs Partnership NHS Trust

I am sorry to hear that you feel that you have been let down by a number of our services. I would welcome the opportunity to discuss your concerns in more detail, and hopefully we can learn from your experiences in trying to improve our services. If you feel this is something you would like to do, please could you contact me on the number below.

Best Regards

Jeanette Mather

Matron for Quality (Living Life Well Services)

Telephone 01942 264622

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