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Care Opinion

I wasn't treated like a victim

Posted By Patchy715

"I wasn't treated like a victim"

About: Lakeside Unit / Kestrel Ward

(as the patient),

I felt like I was teated as a convict then like a victim

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Responses

Response from Archibold Chaurura, Ward Manager, West London NHS Trust 7 years ago
We are preparing to make a change
Archibold Chaurura
Ward Manager,
West London NHS Trust

Submitted on 14/06/2016 at 12:21
Published on Care Opinion at 21:51

Thank you for your feedback. I am really sorry that this is how you feel about your time with our service. We always endeavour to provide good care for all our service users and also listening to their concerns. My staff also strive to answer any questions regarding each patient's care and treatment so that the patient feels engaged and involved in his care and treatment. Every patient has a primary nurse who works closely with the allocated patient to meet his needs. Additionally, weekly ward reviews are a good oportunity for patients to raise their concerns and worries to the MDT.

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