"Very long dental procedures"

About: Guy's Hospital

My wisdom tooth have been growing since late November last year and whenever it goes through this ‘growth phase’, the tooth area will be so inflamed I will not be able to chew, not even soft food, without feeling extremely painful and disturbed. Liquid food is the only way to eat without pain but it is not supplying me enough nutrients and energy needed and I obviously can’t keep taking ibuprofen until it is fully grown, the only way out of the pain was to take a course of antibiotics.

Early January, my dentist finally referred me to get it removed but I only got a letter from NHS in February to make an appointment for assessment in mid March. A dentist assessed me and decided on the surgery details and I was told that I’ll be called by Guy’s Hospital to make my tooth removal appointment. Now, two weeks after the assessment appointment, I have yet to hear back from Guy’s Hospital and my tooth area has been aching so bad. Rubbing salt on it and cleaning it thoroughly, as advised by the dentist, has only helped a bit but not completely relieved me from the pain. Having had taken three antibiotic courses since late September and many ibuprofen, I don’t think its a great idea to keep taking them until my tooth removal appointment, which could possibly be in another month or even two month’s time. I tried walking in today and asking the nurse if I could make the appointment now but they said no, without even looking at me. Even though the dentists I met at Guy’s Hospital are extremely friendly and professional, the receptionists are quite impolite in the way that they do not smile at patients or sympathise them. So, am I supposed to rely on ibuprofen and antibiotics for the next maybe month or two months?

I wish the system was more efficient and understanding towards the patients’ pain.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Beth Wilcox, Complaints Manager, Guy's and St Thomas' NHS Foundation Trust

Hello Anonymous, I am sorry to hear that you are having problems with your wisdom tooth and that you have not yet got the appointment for removal that you are expecting.

If you'd like to contact us in the Complaints Team on 020 7188 3514 or at complaints2@gstt.nhs.uk and give us your name and contact details, we'll see if the appropriate Service Manager can give you an idea of how much longer it will be.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful