"Lack of Support and Information"

After the event with my father I have completely lost faith in our NHS. The ordeal that me and my family has been through with my father has been very upsetting and has caused lasting damage.

Initially when my father was taken in he was only meant to be in for 24 hours this then turned into 3 months after having a cardiac arrest at the hospital (which we still haven't been told what caused it). He was initially taken into critical care and fair paly some of the staff were very helpful but then their were other nurses that saw it as a chore to look after my father and let him lay in his bodily fluids as they had just changed him. (take into account he was on laxatives).

He was then moved onto ward 513 (and I wouldn't wish anyone to end up on this ward). He was taken up on a Thursday and his mattress had been deflating since then. When we informed the nurse (as he has pressure sores) we were told it would be sorted. Come Friday afternoon nothing had been done and my father was in a lot of discomfort. Anytime my father pressed the buzzer it took them a minimum of 20 minutes to respond. When I brought it to the attention of the nurse about dads mattress they actually lashed out at me and then stated ' we have other patient to deal with' . By Saturday my father health started deteriorating again and even though it was in his care plan that he needed support with feeding, his breakfast was being left on the side for him to feed himself which he couldn't do. It was only when we went in at 11.00am everyday that my father was eating.

As for the second bad turn my father had, this happened whilst on ward 513. We received a phone call from the consultant on duty who asked us to come in. When we went in it was heart breaking, my father was back to square one. They consultant stated that 'it was lucky that a nurse was walking past'. I'm sorry but how can you leave peoples lives to luck it is disgusting. They initially refused to take my father back to ICU as they saw it as pointless, it was only until we kicked off he was taken back down.

After this incident dad was in ICU for 3 days and then moved to ward 516. To be fair the staff on this ward were really supportive but once again we were messed around. My father needs physiotherapy for him to have a rapid recovery. We were initially told that he would be going to Moseley Hall as they would be provide him with the physio required. This then changed on a number of occasions and then we were told that he would be discharged but with everything put in place to ensure rapid recovery. We reluctantly agreed as long as he has the physio he requires. The day he was discharged there was a last minute care package put in place and they didn't even wait for a family member to be there for the hand over.

My father is now at home with no care package, no physio and no way of getting out of the house as everything takes 6 WEEKS. I have now lost faith in them all QE, Social services and the council

Story from NHS Choices

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Response from Queen Elizabeth Hospital Birmingham

Dear Ren,

Thank you for taking the time to provide feedback about your father’s experience at the Queen Elizabeth Hospital Birmingham.

We are very sorry to hear about the concerns you have regarding his care and treatment. We are very keen to speak to you directly to understand more about the circumstances you describe so that we can find out what went wrong. If you are happy to discuss this with us please make contact as soon as possible via the Patient Advice and Liaison Service (PALS) who will put you in touch with the relevant senior staff members.

PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham

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