"Really bad experience during my ..."

About: East Surrey Hospital

(as the patient),

What could be improved

Really bad experience during my recent visit to east surrey hospital,I was sick and vometing when I arrived at hospital around 10:00 pm with my husband & two young kids. I was seen by the doctor at 1:00 am in the morning (after 3 hours).All the patients that arrived long after me were seen by the doctor before me :(

I was called by the doctor when reminded by the reception staff.

Doctor made an apology by saying that they missed my name in the system.

Please take your patients seriously!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from East Surrey Hospital

Thank you for taking the time to comment about your experience at East Surrey Hospital.

We strive to deliver excellent, accessible healthcare and we’re sorry that on this occasion it didn’t meet the high standards we require. Your comment will be fed back to our A&E department.

Our Patient Advice and Liaison Service (PALS) is available to listen to concerns, suggestions or queries and can help sort out problems quickly on your behalf. You can contact PALS by telephone on 01737 231958, email: pals@sash.nhs.uk, or by writing to: PALS, East Surrey Hospital, Canada Avenue, Redhill, Surrey RH1 5RH.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful