"Thank you all for the great job that you do."

About: Northumbria Specialist Emergency Care Hospital

(as the patient),

I was brought to NSEC by my work colleagues after I became ill. I was seen in triage and then sent through to see a doctor in A&E who quickly worked out what was going on. I had through tests and despite a complex presentation they came to a conclusion, and decided on treatment quickly.

I feel strongly that I want to redress the balance as there are negative comments on here, but I am not sure people seek out to share the positives?

I was admitted on to ward 4 where I spent 2 nights in their care. I can honestly say I felt comfortable and cared for throughout. The ward ran like clockwork and in terms of hygiene there were no issues at all. My medication was timely and I felt involved in all discussions regarding my care. I particularly wanted to mention Ferdinand who managed the ward that I was on, and also a care assistant on night shift whose name I did not get (mainly because I was half asleep! ).

Thank you all for the great job that you do.

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Response from Sophie Dixon, Patient Experience, Northumbria Healthcare NHS Foundation Trust

Dear Pt101,

I am sorry to read that you had a need to use our accident and emergency care service, I hope you are doing better since your stay with us.

I am delighted to read that you were given the care and treatment you needed quickly, we understand how important it is to patients that we meet their needs as rapidly as possible. I am extremely grateful that you took time during your recovery to share this with us, our team on Ward 4 will be pleased to get your feedback and know that you felt so comfortable and cared for while they were looking after you. I will make sure all the staff involved in your care get the chance to read your review and know how much their actions had a positive impact on your experience.

All the best and thanks again for sharing this with us,


Annie Laverty - Director of Patient Experience

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