"Seen quickly but dismissive doctor."

About: Beckenham Beacon Ucc

I attended the clinic on Good Friday morning (my GP surgery was closed) as I had developed a very painful throat overnight. I get tonsillitis/ throat infections regularly so I know what the warning signs are, and I could see one of my tonsils had turned white. The receptionist and assessing nurse were very friendly and I was seen relatively quickly despite it being very busy.

The doctor I saw was very friendly, however I felt the doctor was quite dismissive of my request for antibiotics; the doctor had a quick look in my throat and said it was a viral infection and that antibiotics wouldn’t work, but the doctor would give me some anyway, and asked me which ones I wanted. I didn’t feel that the doctor did a thorough assessment, but I got the tablets I thought would help me so left a happy customer.

2 days later, after spending 48 hours in bed with a horrible fever and being unable to swallow, and with, my housemate drove me to A&E where I was promptly seen by the ear nose and throat specialist who promptly put me on a steroid drip, and was given 2 sets of antibiotics for 10 days. The diagnosis was acute bacterial tonsillitis and peritonsillar cellulitus.

The doctor I saw at A&E told me if I had left it any later it could have developed into Quinsy, which can be really serious.

I feel the trip to A&E could have been avoided and I could have started the right treatment before it became serious if the doctor had not been so quick to dismiss it so quickly as ‘just a viral infection’; I could see myself that this wasn’t the case. As such I have little faith in the doctors at this practice.

Story from NHS Choices

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Response from Beckenham Beacon Ucc

Dear Mark,

I am sorry you have had cause to complain.

Thank you for taking the time to share your experience with us, I am very sorry to hear that you became so unwell and hope that you are recovering well now.

If you would like to contact the service directly to discuss this further we can ascertain some additional information from you and fully investigate the case.

Our telephone number is 01689 866 037.

With thanks

Quality and Clinical Governance Manager

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