"Ward 16"

About: Bradford Royal Infirmary

In January 2016, I spent two nights with my 4 week old, who was 6 weeks premature. The window in our room was dodgy, it was locked and closed but still a massive draft coming through. One nurse was amazing and kept giving me blankets, whereas another replied to me that I should stop asking about it as there was nothing they do as it was a very old building, the radiator in our room wasn't on, even though on numerous occasions I kept asking them to feel it. The care was amazing don't get me wrong but the overall attitude from some staff made me and my stay was uncomfortable due to how cold it was. We had two dedicated nurses who was assigned to look after my little girl and they took their role very seriously, they were amazing. The only thing to complain about was how cold it was and how I felt a few nurses had little respect.

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Response from Bradford Royal Infirmary

I am really sorry that the attitude of some of the staff plus the cold draught made your stay uncomfortable, it is not acceptable. Thank you for acknowledging that some of the nurses were excellent and the care that they provided was good. I will discuss this with the Head of Nursing for the service, who will provide feedback to the team and take appropriate action to make sure that the staff are made aware and can learn and improve in future. If you would like to speak to her and discuss further please call her on 01274276338. Thank you.

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