"So grateful for Mum's care"

About: Victoria Hospital / Geriatric Assessment

(as the patient),

My mum was admitted last week after collapsing at home. The admit ward was very busy and the nursing staff were overworked.

During my stay I saw nurse McCombie and nurse Syme work so hard and remained so happy when they came to my mum. They helped her every need even though they were so overworked. I want them to know how grateful we all are as a family.

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Response from Donna Hughes, Patient Relations Team Coordinator, Patient Relations, NHS Fife

picture of Donna Hughes

Dear Flix

Thank you so much for taking the time to tell us about your recent experience. I was delighted to hear of the way staff from Admission Ward interacted with your mum; clearly this made a big difference and helped not only your mum but the family too, which is so important.

It is great that you have been able to identify the staff as it means we can make sure their efforts are recognised and I can share your post with them and with the wider team.

Donna Hughes

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