"Excellent service received but query about advice"
About: NHS 24 NHS 24
Posted by Polly Pectomy (as ),
I called NHS Inform at around 9. 30pm for some advice in relation to my father’s eyes. My call was answered by a helpful member of staff who had a very pleasant manner. The same applies to the other member of staff , who took the call over. I was delighted with the service received from both call handlers.
However, I would also like to query the advice given by the nurse practitioner (name unknown), which was that my father should ask for an urgent appointment with his GP the following morning. Both the receptionist and the doctor informed me that this was incorrect and that my father should have attended an optician. My father had other symptoms which I also discussed with Natalie and Chris, as well as providing historical information about his eyesight. I would like to know on what basis the advice to see the GP was given. Thank you.