"Hanging on the telephone"

About: City Hospital (Birmingham)

It took a determined effort and 10 minutes to get through to switchboard.

I then got put through to a member of staff that hadn't a clue and passed me off to some other person, that then finally got me through to someone who could help.

All I wanted to know was where my friend was (which ward).

How can you cope in a real emergency, if this is your performance when the switchboard is having a normal day?

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from City Hospital

We are sorry.

Our switchboard team usually manages calls very quickly.

We recently reorganised timetables to better fit peak periods.

We will keep up that effort.

Toby Lewis, Chief Executive

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful