"Ward 27 and sau"

About: Royal Shrewsbury Hospital

The care I received on ward 27 was excellent. Lovely staff who all went above and beyond for everyone on the ward. I cannot thank them enough.. I think i was in bay 1 next to nurses station

.Unfortunately I was moved to sau afterwards where the same cannot be said.mainly due to lack of staff possibly but heard patients being snapped at by staff. Being diabetic and being told to drink orange juice with added extra sugar (2 little pots) and eat several biscuits is over treating a hypo. Some staff could do with some more guidance training.

A&E looked after me very well too (from what I can remember!)

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Response from Royal Shrewsbury Hospital

Good Afternoon,

Thank you for your message. I am sorry that your experience on our SAU ward was not to your satisfaction. I am pleased to note, however, that your care on 27R and the A&E department was as you would expect.

If you would like us to look into your care on SAU further, please contact the PALS office on 01743 261691 and the team will gladly look into this for you.

I have passed your comments onto the Ward Managers for both 27 and SAU. In the meantime, I do hope you are recovering well.

Kind Regards,

Patient Experience Team

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