"Retrain your staff"

About: Royal Derby Hospital

My son unfortunately had to stay in your hospital in February this year, on arrival to A&E he was dealt with very quickly, unfortunately some of your staff could do with remembering to wash their hands in between each patient and put gloves on when they put a cannula in and take bloods, the nurse which did this had my son's blood on their fingers!!!!

He was then transferred to MAU, he was given a bed after waiting 4 hours for one.

The following evening my son was told that he would need a Lumbar puncher, on the 6th go of trying they did do it but it took them 80 min to do it, my son was asked to lean over a table and I was asked to hold the table so it didn't move !!!!

While they we setting the trolley up for my son's procedure I noticed that the HCA was touching the sterile field when they were opening the equipment for the Dr, the nurse then informed me that "it's a good job I know what I am doing because I used to work in a vets "

My son was then transferred to Ward 410 1 hour after his procedure, when myself and his dad arrived the following morning I asked if anyone had a looked at his back and he said NO, no one had asked him about it.

I work in a theatre myself and I know how important it is to wear your PPE, and check on your patients but you can only do this if you are given a proper handover about that patient which unfortunately I don't think some of staff are doing, and I think they also need updating on infection control .

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Response from Royal Derby Hospital

Good afternoon

Thank you for your feedback with regards to your son's admission to our Emergency Department (ED), Medical Assessment Unit (MAU) and Ward 410.

We would be more than happy to investigate the concerns you have raised and would ask that you contact us directly on 01332 785156 or by email at dhft.contactpals.nhs.net to discuss this matter further.

Kind regards

Patient Advice & Liaison (PALS)

Royal Derby Hospital

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