"My father was taken into A&E. ..."

About: The Royal London Hospital

(as the patient),

What I liked

My father was taken into A&E. It was horrible. The ambulance staff were great but as soon as we got into the hospital it went from bad to worse. Father was freezing cold, I asked for a blanket a number of times and wasnt given one until the next morning. I had to cover him with mine and my mothers coats. He was moved onto cambridge ward, which was OK but the doctors and nurses rarely communicated with us. Same problem when moved onto Mary ward. Not enough info or communication from staff. We were rarely told what was happening with my dad. One or two of the nurses were nice and helpful, unfortunately not around enough, the others were not so great. Nurses were never able to give me info about my dads status, and doctors always seemed unavailable. From the beginning, his medication wasn't given properly, some of his most important ones were missed for a whole week. Its ridiculous.

What could be improved

Everything, in particular the communication between nurses and doctors and patients as well as their families.

Anything else?

Doctors leave patients in the care of nurses, so they need to communiacte with thema lot more in order for them to do their jobs effectively.

Story from NHS Choices

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