"Wonderful Crew"

About: South Western Ambulance Service NHS Foundation Trust / NHS 111

(as a relative),

My husband was experiencing unusual pain/discomfort in his chest. We followed the 111 procedure. Had a wonderful lady called Wendy who guided us through professionally, calmly, with respect and patience. Then a Dr called back who was very helpful. Then the Ambulance Crew arrived. All of this within an hour.

The Ambulance Crew consisted of Chris  Richard  and Paddy. They were exceptional. The care my husband received was excellent. The Crew worked so well together as a Team one was a Student. They were efficient, calm, knowledgeable, reassuring, thorough and above all the sort of people you would want around you when you were feeling unwell and need expert care and advice. Thank you very much gentlemen.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Not So Young Cornish Maid

Thank you for taking the time to share your story with us -I hope your husband is recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients when they need it most.

We would be happy to share your story with the 111 and ambulance staff involved in your husband's care, however to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards


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