"Adult mental health crisis - Caludon Centre"

About: Coventry And Warwickshire Partnership NHS Trust / Adult mental health

(as a parent/guardian),

Went to A&E with my 28yr old son who had a sudden mental breakdown at home and self harmed nothing like this has ever happened to us before..

We waited over approx 7 hrs to see a mental health team, initial wounds were glued ..but we was not impressed by the services given to my son who was so obviously stressed and needing attention for mental health care.

My son wanting help agreed to admit himself into the caludon center, we were assured he would be well looked after and cared for.. The next morning My son managed to hurt himself very badly while under the care of mental health team, they had to take him back to the A&E for treatment of the new wounds..

When we arrived at A&E he had been moved to a side room and had one person watching him, he was waiting for hours to getting more stressed .. He was transferred to a ward, again with one carer ( who told us there should be 2 carers as my son was high risk ) he explained his shift ends at 7. 30 pm be started at 7 am ..., his relief carer arrived after 8pm, she also said all the males staff refused to come over, I had to explain to her my son s reasons for being in A&E as there was no handover notes or verbal between the swapping carers, the new carer also said that my son is high risk and there should be 2 people watching him.

My son was eventually signed into to a secure unit at the caludon centre and where he self harmed again... I don't believe he was given the treatment, care or attention he needed, he escaped twice as he was high risk of suicide /self harm.. his 2nd lot of wounds were not stitched up ( should have been 2 ppl with him ), so from sat morning to Tuesday evening - still not stitched up his gapping wounds .. why? ?

I feel like I have been fobbed off with excuses from waiting on 'surgeon', to there's a'virus on the ward' to it being my sons fault as he is too stressed out' .. I kid you not im am horrified at what we have seen and are still going through, I am afraid I will have to make a formal complaint. this is just a nightmare for us.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Ian Andrew, Head of Communications and Marketing, Coventry and Warwickshire Partnership NHS Trust

I am sorry to hear about the experiences you describe.

Thank you very much for letting us know your concerns about the care that has been provided for your son by mental health services. We take very seriously the feedback we receive, and are always keen to understand what people need to tell us about our services.

We work closely with our colleagues at our local A&E to ensure we ‘join up’ the care offered to all our patients, and we always do all we can to put the needs of the patient first. I am sorry we appear not to have been able to achieve that, on this occasion.

If you wish to make a formal complaint, or give us more detailed feedback on your son;s care, please don’t hesitate to contact our Patient Advice and Liaison Service (PALS).

To contact PALS, write to:

Patient Advice and Liaison Service
Coventry and Warwickshire Partnership NHS Trust
Wayside House
Wilsons Lane

Telephone: 0800 212 445 (Freephone)
024 7653 6804



  • abraphanpy thinks this response is helpful
    {{helpful-1}} of {{totalOthers()}} other people think so too

Update posted by abraphanpy (a parent/guardian)

Thank you for your response & advise. I had already made a complaint via PALS & had a meeting with them, they advised it has already been escalated to CIRI due to the seriousness of the incident(s). I have noticed there is a CQC coming up and it is blatantly obvious to patients and their regular visitors the efforts being made to comply with the pending audit, ie old shabby furniture is being changed for nice clean comfy items, leaflets are now available on reception and info is going up on notice boards, wards are being 'decorated' with pretty flower stencils /stickers etc, Anyone would think the queen was visiting. Just adds to my concerns that things don't get done properly unless someone important is around. Its so wrong!