"Unpleasant experience"

About: Frome Community Hospital

My daughter who is 25 weeks pregnant with her first baby , was violently ill whilst on holiday in Longleat Center Parcs. She was up all night with stomach pains , being sick and diarrhoea . Being 200 miles from home we dialled 111 who were really helpful and took details and said to phone back if the symptoms had not eased . They hadn't so we rung again . They advised us to go to Frome Community hospital asap .on arrival there my daughter 25 weeks pregnant and very distressed was spoken to like a piece of dirt by the first person she spoke to . She was told that she shouldn't have come to the hospital with her symptoms .

On telling the person on reception that she had dialled 111 and they told her to come to Frome hospital , my daughter was advised that 111 were a waste of space and didn't know what they were doing . Eventually my daughter was checked out by a nurse and was reassured .

May I suggest

A) Frome hospital liaises with 111 and get their act together

B) some refresher courses in bedside manner and customer care

C) Never speak to a distressed 25 week pregnant girl in that disgusting manner again

Story from NHS Choices

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Response from Frome Community Hospital

Dear John,

I'm very sorry that you had a poor experience at Frome Minor Injuries Unit.

Because we have a high number of patients, we are unable to investigate stories like yours without more information, such as date and time of your visit or perhaps your daughter's name.

If you would like us to look into this, please email pals@sompar.nhs.uk. We strive to provide compassionate care and I'm very sorry that we failed to do that.

I hope that your daughter is feeling much better.

Kind regards,


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful