"Booking antenatal classes"

About: Queen Charlotte's Hospital

i have just called queen charlotte to book an appointment for a birth preparation class. The member of staff on the phone was extremely unpleasant, speaking really loud and not allowing me to talk. At the end they gave me the date of my booking slot, and when I was writing the address, they did not allowed me to finish talking. Once they finished reading the address to me they said bye and hung up the phone. I didn't find them polite at all. The member of staff was just rushing into the conversation rather than explaining thing properly. I am expecting my first child and there is some information that you don't necessarily know so, it would be nice if someone could calmly take you through all the information. I not impressed by the service.

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Response from Queen Charlotte's Hospital

Imperial College Healthcare NHS Trust is very sorry to hear about your experience contacting the Queen Charlotte's hospital to book your birth preparation class.

Your feedback has been passed to senior managers in the maternity service.

To allow the Trust to look into this, please contact Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email pals@imperial.nhs.uk.

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