"Day Surgery - Outstanding Care..."

About: Rochdale Infirmary

My 16 year old daughter had oral surgery in the Day Unit on 18 March.

From the moment we walked through the door every single member of staff showed outstanding care - all were friendly, kind, reassuring and professional.

As she is only 16 I asked if I could stay with her, this wasn't a problem and we were put in a treatment room to await surgery. My daughter was understandably nervous - as was her mother! - but we were constantly reassured. Unfortunately the surgeon was late as they were held up at another hospital but the staff gave us regular updates about their wherabouts.

I was allowed to accompany my daughter to the anaesthetic room, again the staff here were wonderful.

I was then accompanied to the waiting area where a very kind nurse got me a coffee.

The operation took double the amount of time it should have and I sat there very concerned - the anaesthetic nurse came to tell me she was out of theatre and to explain it had been more fiddly than anticipated. During the next few hours whilst she was in recovery then on the ward I was given regular updates on her condition.

I really cannot thank the staff enough for the care they took of my daughter.

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Response from Rochdale Infirmary

Thank you for taking the time to leave your comments we strive to achieve a high standard of care for all patients in line with Trust Values. We will pass your comments onto the Department/ward.

Grateful Thanks

The Pennine Acute NHS Trust

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