"Very happy little patient after lots of..."

About: The Great Western Hospital

Our daughter stayed over with you for two nights at the beginning of the week for a slightly confusing and complex set of tests. She had to have two different cannulas fitted and needed a painful injection as well as a very difficult nil-by-mouth phase lasting all morning of the third and final day.

To my surprise, on the way home she said (unprompted) “I like staying at the hospital, mummy”. When asked whether she would be happy to stay another time she simply nodded enthusiastically.

For me that just said it all. So, to the day and night nursing team, the volunteers and the child support staff who provided loving care for our daughter as well as the careful and patient Doctors; all of you managed to create an environment where a 4-year old child took home nothing but a good feeling of being cared for and looked after well. She is not a particularly brave, patient or thick-skinned child, so all of this was said despite the inevitable tears and discomforts associated with ‘what needed to be done’. You have my utmost respect.

Story from NHS Choices


Response from The Great Western Hospital

Thank you for taking the time to tell us about your experience with your daughter at the Great Western Hospital.

We are delighted to hear your positive feedback on the care and treatment your daughter received from our staff.

It was so lovely to read that she liked staying at the hospital. We will share your comments with the children's team who will very much appreciate that you took the time to get in touch. I trust she is now recovering well.

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