About: Northumbria Specialist Emergency Care Hospital

my partner was coming into this hospital via ambulance due to minor chest pains and an overdose. During this time we waited 20 minutes to be put in a room, we had the paramedic checking my partners obs in the corridor whilst waiting for a nurse to collect him. Which then we were left for a further 30 minutes in a room that had no sheet on the bed. And for a doctor to come in and ask for any, then after waiting for that 30 minutes a nurse came in and done an ECG to be told a doctor would look at his ECG and get back to him. Totally forgetting about his overdose. We where then left in a dirty horrible waiting area with sticky mess on the floor. After waiting two hours i went to speak to a nurse which then told us we had 7 people ahead of us. So finally my partners patience ran thin and he discharged himself. Absolutely disgraceful! My partner is still in pain and yet no one even offered him a paracetamol!

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Response from Northumbria Specialist Emergency Care Hospital

Dear Sir/Madam,

I am sorry to read about your recent experience with us - it’s extremely disappointing that your partner did not receive the care he needed or expected. It is also frustrating that the difficulty he had accessing prompt care caused him to leave hospital prematurely.

Your description of the cleanliness of the waiting area is a concern, these will also be shared with the team as well as the estates and facilities department. I know the high volume of patients that are moving through the department has already resulted in the domestic team shifts being doubled to ensure our high standards of cleanliness are maintained as a priority.

It is impossible for me to comment on the medical management of your partner's care without more details and a chance to discuss with the staff involved but I would like to explore in detail what happened during his visit to the hospital.

I would be very grateful if your partner would be willing to share his details with me privately on annie.laverty@nhct.nhs.uk so that we can start looking into this straight away.

I do hope your partner has received the appropriate care and support he needs, if not please get in touch with me and I can provide you with some contact details and advice.

I hope your partner is doing well.

With best wishes,


Annie Laverty - Director of Patient Experience